Jose Julio García Granados
Chief Customer Officer (CCO)
Customer Experience← Back to CX HubCustomer Experience / people directory
The people
behind CX.
Meet the Customer Experience structure: the leaders, specialists and technical partners who turn customer questions into progress.
01 / leadership
CCO
Customer Experience brings together support, success, knowledge and engineering around a shared customer outcome.
02 / customer support
Support, by level.
The frontline team resolves customer questions through live chat, escalating cases with the right level of context and technical depth.
Leadership & engineering
Beatriz Rivera
Customer Support Manager
Marie-Lou Fourre
Customer Support Lead Europe
Rodrigo Venegas
Customer Support Lead Americas
Selvin Cifuentes
Customer Support Engineer
Level 1 specialists
Vanesa Martín-Lorente
Customer Support Specialist · Level 1
Amparo Górriz
Customer Support Specialist · Level 1
Yasmina Albareda
Customer Support Specialist · Level 1
Max Etienne
Customer Support Specialist · Level 1
Evelyn Fabiane de Lima
Customer Support Specialist · Level 1
Mariana Sinská
Customer Support Specialist · Level 1
Digna Rivas
Customer Support Specialist · Level 1
Natalia Vega
Customer Support Specialist · Level 1
Jennifer Durán
Customer Support Specialist · Level 1
Graciela Miranda
Customer Support Specialist · Level 1
Fernanda Chavez
Customer Support Specialist · Level 1
Sharon García
Customer Support Specialist · Level 1
Jonathan de Sousa
Customer Support Specialist · Level 1
Katherine Hernández
Customer Support Specialist · Level 1
Velveth Gudiel
Customer Support Specialist · Level 1
Lesly Santos
Customer Support Specialist · Level 1
Nicole Cartagena
Customer Support Specialist · Level 1
Level 2 specialists
Sara Luna Florit
Customer Support Specialist · Level 2
Alicia Ramirez
Customer Support Specialist · Level 2
Sarahí Balcarcel
Customer Support Specialist · Level 2
03 / customer knowledge
Knowledge
that helps.
The team responsible for support content that customers can find in the Help Center — continually updated and expanded.
Cristina Fernandez
Customer Knowledge Manager
Edgar Fuentes
Customer Knowledge Assistant
04 / customer success
Success,
made personal.
Focused support for White Label cases, helping customers turn their Metricool setup into lasting progress.
Oscar Rodriguez
Customer Success Specialist